Refund policy

Reflex Labs Return Policy

General Policy

At Reflex Labs, every component we ship is carefully tested and inspected before dispatch. Because we sell electronic components and mod parts, our return standards differ from typical consumer products.

Returns are accepted only for unused, uninstalled items that meet the conditions below.

Eligibility for Return

You may request a return within 7 days of delivery if:

The item is unused, unopened, and in its original packaging
The item shows no signs of installation, soldering, or modification
You can provide proof of purchase (order number or receipt)

Once a return is approved, items must be shipped back within 7 days of authorization.

Non-Returnable Items

For quality and safety reasons, the following are not eligible for return or refund:

Any installed or soldered components
Custom or made-to-order items
Electrical parts showing signs of power use
Items damaged due to improper handling, installation, or static discharge

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 3 days of delivery at support@reflexlabs.co with:

Order number
Clear photos or video of the issue
A brief description of what’s wrong

Once verified, we will offer one of the following:

A replacement shipment, or
A full refund if a replacement isn’t available

We cover the return shipping cost for verified defective or incorrect items.

Return Shipping

For all other approved returns (non-defective), the customer is responsible for the return shipping cost.
Items must be shipped with a trackable method. Refunds will be processed after inspection and may take up to 5 business days to reflect on your original payment method.

Refunds

Approved refunds will be issued for the product cost only, excluding original shipping fees.
If the item is returned damaged or used, a restocking or rejection notice will apply.